Privacy Policy

Following is a summary of The Standing Mountain, LLC’s security and privacy policies and procedures relating to website visitors and users. By using The Standing Mountain website, you signify that you have read these terms and agree to be bound by and comply with them.

Section 1 – What do we do with your information?

We want to give you the best possible experience to ensure that you enjoy our training, resources and guidance today, tomorrow, and in the future. It is also our goal to be as open and transparent as possible with our users about the personal data we collect to provide that service, how it is used, and with whom it is shared.

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This enables us to both fulfill and support the products you purchase.

This privacy notice provides you with details of how we collect and process your personal data.

Section 2 – What we do with the data we collect about you?

 HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers such as Google (based in the US), advertising networks such as Facebook (based in the US), such as search information providers such as Google (based in the US), and providers of technical, payment and delivery services.  We may also receive data from publicly available sources, such as Companies House and the Electoral Register (based inside the EU).

 Personal data means any information capable of identifying an individual. It does not include anonymous data.

We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting, by direct mail, completing a survey, or course evaluation or any other communication that you send us. We process this data for the purposes of communicating with you, for record-keeping and for the establishment, pursuance or defense of legal claims.

Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details, and your card details. It’s important to note, you are under no obligation to provide us with your personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Site, our mobile application, or receiving services. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services, and business.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so we can better improve the experience for all our users.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  To enable us to properly administer our website and our business and to grow our business and to identify and implement our marketing strategy.

Marketing Data includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  And to study how customers use our products/services, to improve current products and services as well as develop new products and services to continue to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data, and Marketing Data to deliver relevant website content and advertisements to you (including Facebook and LinkedIn advertisements, tradeshow, professional associations, magazines, or other display advertisements) and to measure or understand the effectiveness of our products, services, and our advertising initiates.

Email marketing: When you “Opt-In” by entering your name and email address on our website we may send you emails about new products, free and premium content (i.e. blog posts, Webinars, YouTube videos, reports/whitepapers, etc.), and special events. You may withdraw permission at any time by clicking the unsubscribe link at the bottom of every email we send, or by emailing support@thestandingmountain.com.

As the result at any point, you can request to be entirely erased from our database and unless you add yourself again, you won’t be added by us.

Participants are added to our email list by purchasing a product or service or entering his or her name and email directly to the system. Most people have joined our list to benefit from useful gifts, teleclasses, webinars or gain access to our promotions and relevant training.

Sensitive Data – Research Data Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. This data is collected anonymously for the purposes of research conducted for dissertation purposes and to develop evidence-based training and degree programs. This information is coded and is held in a secure location. We do not collect any information about criminal convictions and offenses.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at support@thestandingmountain.com. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.  We may process your personal data without your knowledge or consent where this is required or permitted by law.

Posting Blog Comments: Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment.

This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed in this document.

Your comment and its associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please email support@thestandingmountain.com using the email address that you commented with.

When you post comments, contributions or other content to the Site or our mobile applications, your post may be viewed by all users and may be publicly distributed outside the Site and our mobile application in perpetuity.

NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

Section 3 – Data Storage and Retention

DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Data Storage

Our shopping cart and newsletter management solution is hosted and managed by Stripe. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Stripe data storage, databases, and the general Stripe application.

Payment:
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data.

You can read about their appropriate policies here:

https://www.stripe.com/privacy.htm
Through Stripe, this data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

NOTE: At no point during the transaction does The Standing Mountain, LLC take custody or store your credit card information.

Research Data Storage The Standing Mountain, LLC will use reasonable efforts to ensure that personally identifiable information is adequately protected from unauthorized disclosure.

We will store personally identifiable information only when it is appropriate and relevant to the purpose for which it has been collected.

Sensitive Data for Research Purpose: This data is collected anonymously for the purposes of research conducted for dissertation purposes and to develop evidence-based training and degree programs. This information is coded and is held in a secure location.

Section 4 – Cookies

The Standing Mountain utilizes cookies to create a more customized experience for our users and customers. For example, we use tracking pixels (i.e. Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. We also use remarking pixels from Facebook and Google to aid in customized, targeted follow-up advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Section 5 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We may have to share your personal data with the parties set out below:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.

Third Parties We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

THIRD-PARTY LINKS We may promote special offers, products, and services from third parties, and direct you to web sites that are owned and/or controlled by third parties.
This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Sale or Bankruptcy If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this privacy policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. if you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly. require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

IMPORTANT: We do not sell or rent your personal information to any third party, including but not limited to advertisers, strategic partners or vendors.

Section 6 – Age of Consent

We do not knowingly solicit information from or market to children under the age of 18. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 7 – Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Section 8 – For EU Residents

For EU Residents: Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.
If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You have the right to withdraw this consent at any time.

Under EU data protection laws, you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

We grant all of these requests to anyone in our community, including our US residents. If you wish to exercise any of the rights set out above, please email us at support@thestandingmountain.com

We usually respond to all legitimate requests within 60 days. Occasionally it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to expedite our response time. We may charge a reasonable fee if your request is unfounded, repetitive, or excessive or refuse to comply with your request in these circumstances.

If you are not happy with any aspect of how we collect and use your data, please contact us, and allow us the opportunity to resolve your concerns. If you are an EU resident, the Information Commissioner’s Office (ICO) and the UK supervisory authority for data protection issues (www.ico.org.uk) are the regulatory boards to help you protect your privacy rights.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please contact us at support@thestandingmountain.com

 

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